Aukey Official Service Center and Customer Support

AUKEY ASSURANCE

18 MONTHS LOCAL WARRANTY

All of our products are backed with 18 months hassle-free warranty. The warranty starts from the original purchase date, and it will not be renewed after a replacement sent. We strive to provide every customer with delightful and satisfying service. However, not all the damages are included in the warranty.

  • Damages caused by unauthorized disassembling, misuse, abuse or accidents
  • Products not purchased from official AUKEY stores (check with your retailer if you are unsure)
  • Products lost or stolen.

FAQS:

1. WHAT ISN’T COVERED BY THE WARRANTY?

  • Purchases from unauthorized resellers
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 18 months ago

2. WHEN DOES THE WARRANTY BEGIN?

It begins the day you place your order.

3. HOW DO I CLAIM THE WARRANTY?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request at admin@icentralmobile.com

4. WHAT IS A VALID PROOF OF PURCHASE?

  • Our official online store order number or e-receipt
  • A dated sales receipt from an authorized Aukey Reseller that shows a description of the product along with its price

5. WHAT IF I DON’T HAVE ANY PROOF OF PURCHASE?

  • If you made your purchase through an authorized Aukey Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.

6. WILL THE WARRANTY BE RENEWED IF MY PRODUCT IS REPLACED?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

 

Official Sole Distributor:

 

Service Center Location and Opening Hours:

33 Ubi Ave 3 

#02-21 Vertex Building Tower A

Singapore 408868

 

Opening Hours:

10.30am to 6.30pm on Weekdays

Closed on Weekends and Public Holidays

 

Email: hello@aukeystore.sg

Contact: +65 96627265